Question 1

What is the address for correspondence?

Accepted Answer

Trustware Technologies 
A-404, Vaishali Nagar, 
Near Nursery Circle, Jaipur 
Rajasthan. 
Pin Code - 302021
Mobile No. - +91-6350-540480

Question 2

Could you please provide the Google Maps location for the office in Vaishali Nagar?

Accepted Answer

Certainly! Trustware Technology is conveniently located in Vaishali Nagar for easy access to our clients and partners. You can find our office on Google Maps by clicking

https://maps.app.goo.gl/aH63YNt1Wuc7ApY56. (https://maps.app.goo.gl/aH63YNt1Wuc7ApY56)

Office Address
A-404, Vaishali Nagar, Near Nursery Circle, Jaipur Rajasthan 302021

We are looking forward to assisting you with our top-quality testing and measuring instruments for electrical industries.

Question 3

Could you please provide the Google Maps location for the factory in Bindayaka?

Accepted Answer

Certainly! You can find Trustware Technology's office located in Bindayaka by visiting the following Google Maps link: (https://maps.app.goo.gl/YTfzu5kzAErRNDFD6)

https://maps.app.goo.gl/YTfzu5kzAErRNDFD6.(https://maps.app.goo.gl/YTfzu5kzAErRNDFD6)

Factory Address
H1-54 Road 2D, RIICO Industrial Area, Bindayaka, Jaipur, Rajasthan 302012

We are a leading Indian manufacturer and exporter of testing and measuring instruments for electrical industries. For personalized directions or additional assistance, feel free to contact our customer service team.

Question 4

I want to request the GST, IEC, and bank details. Could you provide these?

Accepted Answer

Company Name:- Trustware Technologies 
GST No. :- 08AYVPG9417A1Z8
IEC No. :- AYVPG9417A

Bank Details:- IDBI BANK :
A/C- 0273102000029519
A/c Name -Trustware Technologies 
IFSC Code - IBKL0000273

BANK - SBI BANK :
A/C- 61346378622
A/c Name -Trustware Technologies 
IFSC Code - SBIN0032029

📞 Kindly Call or What's App on +91-63505-40480(tel:+916350540480).

Question 5

How can the CT/PT ratio be set in the DPATT-3Li?

Accepted Answer

Kindly watch the video :

https://www.youtube.com/watch?v=jQhM92j1JGs

Question 6

How to switch the display speed in DPATT-3L?

Accepted Answer

Kindly watch this video:

the video starting at the 1:38 mark.

https://www.youtube.com/watch?v=WyDjaQaVAK8

Question 7

What are the dimensions of the instrument (DPATT-3Li & DPATT-3L) for panel fitting?

Accepted Answer

DPATT-3Li & DPATT-3L -  
Height - 150mm. 
width -    427mm.
Depth -   220mm.

Question 8

How to set Watt @75C?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Question 9

Please explain how to change the voltage mode from Phase-to-Phase to Phase-to-Neutral in the DPATT-3Li.

Accepted Answer

Kindly watch this video :

https://youtu.be/BkT7OTqOFDY?si=Je542JN8wXZMR282

Question 10

Please explain how to change the voltage mode from Phase-to-Phase to Phase-to-Neutral in the DPATT-3L.

Accepted Answer

Kindly watch this video:

https://youtu.be/WyDjaQaVAK8?si=K1-3sLzyzkla3QVj

Question 11

How to download soft copy of Manual ?

Accepted Answer

DPATT-3L -

DPATT-3Li -

DPATT-3Hi -

WRITE-101

WRITE-301

WRITE-210

Question 12

How to connect the snubber circuit to panel?

Accepted Answer

Please review the circuit diagram and the circuit thoroughly to ensure accuracy and proper understanding.

Question 13

How to connect the Buzzer or alarm or contractor to the relay in DPATT-3Li?

Accepted Answer

hi

Question 14

How can I switch between the 'System' page and the 'All' page in DPATT-3Li and DPATT-3L?

Accepted Answer

A) DPATT-3L - Press "V.mode" key.

B) DPATT-3Li  - Press "Page(P)" Key.

Question 15

How to connect the power analyzer to Load with CT & PT?

Accepted Answer

hello

Question 16

How to download required software?

Accepted Answer

Download below software:

A) Dot Net Link :

B) USB driver :

C) Analyzer :

Question 17

How to generate  excel - pdf report ?

Accepted Answer

Kindly watch the video carefully :

https://www.youtube.com/watch?v=uRUYQTpPkxA

Question 18

How to interface power analyzer with PC ?

Accepted Answer

Kindly watch the video carefully :

https://www.youtube.com/watch?v=mOQHt3o0j_8

Question 19

How to check Power Analyser with Bulb Load?

Accepted Answer

Kindly watch the video .

https://youtu.be/vaOOtK6ZF9g?si=zaglie6yaYMNCePx

Question 20

The instrument is unable to be switched on?

Accepted Answer

Please follow these steps to resolve the issue:
1. Inspect the power cable and fuse.
2. If either is found defective, replace both with suitable and compatible components.
If the issue persists, kindly contact our support team at +91 6350 540 480 for further assistance.

Question 21

How to use 'SC test' function in analyzer in DPATT-3Li?

Accepted Answer

ed

Question 22

How to use the 'OC test 'function in the analyzer?

Accepted Answer

ed

Question 23

Current & Wattage is not showing in the analyzer?

Accepted Answer

Possible Steps to Resolve:
1. Verify the connections of the current terminal and ensure they are securely connected.
2. Ensure that the current and wattage should be sufficient enough.
3. Inspect the CT ratio settings.
If the issue persists, contact technical support for assistance.

Question 24

the voltage is not showing in the analyzer?

Accepted Answer

Please follow these steps to resolve the issue:

A) Verify the voltage at the Voltage terminal located on the back of the instrument with the help of Multimeter.

B) Check the PT  ratio .

Question 25

How to connect the power analyzer to the Load?

Accepted Answer

hello

Question 26

How to set the current Limit?

Accepted Answer

Kindly Watch the video .

https://youtu.be/r8ZuS0OpoRU?si=IxolIZc3Tw_AaLCt

Question 27

How to change electrical configuration - Single Phase & Three Phase in DPATT-3Li?

Accepted Answer

Please follow this step to resolve the issue:

To toggle between single-phase and three-phase modes, press and hold the F2 key for 5 seconds.

Question 28

Quick demo for instrument?

Accepted Answer

https://youtu.be/xopQidHp9HM?si=JnD4tV1q_IFa9-hs

https://youtu.be/Vv6QznLlD6g?si=OMgnzNueNUzW3uww

https://youtu.be/qp4VfiYQrBo

https://youtu.be/MBvNvPPbd4w?si=4sXrHJfucsSGnZ2N

https://youtu.be/ohzuhS9biuM?si=NC7ZLaRy18270yu6

Question 29

Is it necessary to connect neutral to the analyzer?

Accepted Answer

Yes, connecting the neutral is generally necessary for proper functioning.

Question 30

How to do troubleshooting for resistance meter ?

Accepted Answer

https://youtu.be/WjNdZJ-u1uI

Question 31

How to do conversion setting in Write-101 model of winding resistance meter ?

Accepted Answer

https://youtu.be/gl7sf1PTWnY

Question 32

How to check and change calibration value in Write-101 ?

Accepted Answer

https://youtu.be/K_RbTvGkHNo

TRUSTWARE

One Stop Testing, Solution for Transformer Testing Equipments

+91-6350540480

teamtrustware@gmail.com

H1-54, Road no.2D, Industrial Area,Bindayaka, Jaipur

INFORMATION

About us

Support

Knowledge

Contact us

PRODUCT

DPATT-3L

DPATT-3Li

DPATT-3Hi

ACDC-3

WRITE-101

WRITE-301

WRITE-210

© 2008 Trustware Technologies. All Rights Reserved.

CONTACT US

trustwaretechnologies

H1-54, Road no.2D, Industrial Area, Bindayaka,Jaipur-302012

+91 6350540480

teamtrustware@gmail.com